Frequently Asked Questions

It's completely understandable to feel a little overwhelmed with your new website. To help, here's a list of some of the more common questions from your fellow health coaches.

Common Health Coach Questions & Problems

 

» How do I get to my website?

When you started your free trial, you were sent an email that contained a link to your website, along with your username to login.

Your web address should look something like this: mysamplewebsite.liveeditaurora.com

Tip:  Bookmark your website for future easy access

 

 

» I forgot my login, what do I do?

When you signed up, you entered in your email address and created a password. That is the same information you use to log into your website.

If you have forgotten your password click HERE to reset it with your email, or contact us for assistance.

Tip: Write down and store you username and password for easy reference

 

 

» How do I edit my website?

To edit your website, you first need to be logged in. To login to your website, simply add /login to the end of your website URL.

Example: mysamplewebsite.liveeditaurora.com/login

When you signed up, you entered in your email address and created a password. That is the same information you use to log into your website. 

Once logged in, you'll see your edit toolbar across the top of your browser window.

 

Learn more by checking out our The Basics of Editing

webinar!

 

 

» Can I change my template?

YES! You can change your template at any time by following the steps in our Help Guide.

Tip: You should make any template changes BEFORE you get too far into working on your website

 

 

» Why am I not getting any notifications for my forms?

To receive notifications for Lead Generation form or any of the Health History forms, you need to make sure you've set them up properly. 

View the help guide for the Lead Generation form or the Health History forms to learn how.

 

 

» Why are my changes not saving?

If you're not seeing your saved changes, it's most likely due to your browser displaying a cached, or stored, version of your webpage for faster load times. Try clearing your browser cache and you should see your changes. For instructions on how to clear the cache for your web browser, view our Help Guide

Tip: Try refreshing your page after saving your changes.

For help with YOUR questions, try a search in the Education Portal and find your answers!

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